Zendesk Integration

Automatically create Zendesk support tickets every time someone fills out your form — streamline your support workflow.

Field Mapping

name

requester.name(string)

email

requester.email(string)

subject

subject(string)

message

description(text)

Prerequisites

A Zendesk account (Suite, Support, or any plan tier)
Your Zendesk subdomain (e.g., yourcompany from yourcompany.zendesk.com)
An API token created in Admin Center
The email address of the Zendesk agent to authenticate with

Setup

Get your Zendesk subdomain

Your Zendesk subdomain is the first part of your Zendesk URL. For example, if you access Zendesk at yourcompany.zendesk.com, your subdomain is yourcompany.

Create an API token

In Zendesk, go to Admin Center > Apps and integrations > Zendesk API. Enable Token Access and click Add API token. Copy the generated token.

Configure in Flowqen

Go to your form's Settings tab, then Integrations. Scroll down to the Zendesk section and:

Toggle "Enable Zendesk tickets" on
Enter your Subdomain, Email, and API Token
Click Save Settings, then "Send Test" to verify

Zendesk integration settings panel in Flowqen

Payload

POSThttps://{subdomain}.zendesk.com/api/v2/tickets

Zendesk Tickets API

{
  "ticket": {
    "subject": "New submission: Contact Form",
    "description": "name: Jane Smith\nemail: jane@example.com\nmessage: I'd like to learn more about your services.\n\n---\nSubmitted via Flowqen",
    "requester": {
      "name": "Jane Smith",
      "email": "jane@example.com"
    },
    "priority": "normal",
    "tags": ["flowqen", "form-submission"]
  }
}

Good to know

Ticket creation is fire-and-forget — it never delays or blocks the form submission.
If the submitter's email matches an existing Zendesk user, the ticket is linked to that user.
Your API token is stored securely and never exposed to form submitters.
Tickets are tagged with "flowqen" and "form-submission" for easy filtering.
Works with Zendesk Suite, Support, and all plan tiers.