Process returns and refund requests.
Exactly what visitors will see on your site
Every field in this template, ready to use out of the box.
Full Name
text · required
email · required
Order Number
text · required
Reason
select · required
Resolution
radio · required
Details
textarea · optional
Photo
file · optional
Choose HTML for static sites or React for component-based apps. Replace YOUR_FORM_ID with your Flowqen endpoint ID.
<formaction="https://flowqen.com/api/f/YOUR_FORM_ID"method="POST"class="max-w-xl mx-auto rounded-[30px] border border-stone-200 bg-white px-6 py-7 shadow-[0_24px_80px_rgba(43,31,25,0.08)] sm:px-8"><h2 class="text-2xl font-semibold tracking-tight text-stone-900 mb-6">Product Return/Refund</h2><div class="space-y-4"><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Full Name</label><input type="text" name="name" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="John Doe" required /></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Email</label><input type="email" name="email" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="customer@email.com" required /></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Order Number</label><input type="text" name="orderNumber" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="#ORD-12345" required /></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Reason</label><select name="reason" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" required><option value="">Select...</option><option value="Defective">Defective</option><option value="Wrong item">Wrong item</option><option value="Changed mind">Changed mind</option><option value="Late delivery">Late delivery</option><option value="Other">Other</option></select></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Resolution</label><div class="mt-2 grid gap-2 sm:grid-cols-2"><label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Refund" class="accent-[#E14E3A]" required /> Refund</label><label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Exchange" class="accent-[#E14E3A]" required /> Exchange</label><label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Store credit" class="accent-[#E14E3A]" required /> Store credit</label></div></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Details</label><textarea name="description" rows="4" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12 resize-none" placeholder="Describe the issue..." required></textarea></div><div><label class="mb-1.5 block text-sm font-medium text-stone-700">Photo</label><input type="file" name="photo" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" required /></div></div><!-- Honeypot (spam protection) --><div style="display:none"><input type="text" name="_gotcha" style="display:none" /></div><button type="submit" class="mt-6 w-full rounded-2xl bg-[#E14E3A] py-3 text-sm font-semibold text-white transition hover:bg-[#c9432f]">Submit</button></form>
A return/refund form for online stores. Customers provide order details, reason, and preferred resolution.
Common questions about ecommerce form templates.
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