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eCommerce7 fields

Product Return/Refund

Process returns and refund requests.

Spam protectionEmail notificationsAI sales agentSubmission dashboardNo backend needed

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Exactly what visitors will see on your site

Product Return/Refund

What you'll collect

Every field in this template, ready to use out of the box.

Full Name

text · required

Email

email · required

Order Number

text · required

Reason

select · required

Resolution

radio · required

Details

textarea · optional

Photo

file · optional

Copy the Code

Choose HTML for static sites or React for component-based apps. Replace YOUR_FORM_ID with your Flowqen endpoint ID.

<form
action="https://flowqen.com/api/f/YOUR_FORM_ID"
method="POST"
class="max-w-xl mx-auto rounded-[30px] border border-stone-200 bg-white px-6 py-7 shadow-[0_24px_80px_rgba(43,31,25,0.08)] sm:px-8"
>
<h2 class="text-2xl font-semibold tracking-tight text-stone-900 mb-6">Product Return/Refund</h2>
<div class="space-y-4">
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Full Name</label>
<input type="text" name="name" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="John Doe" required />
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Email</label>
<input type="email" name="email" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="customer@email.com" required />
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Order Number</label>
<input type="text" name="orderNumber" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" placeholder="#ORD-12345" required />
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Reason</label>
<select name="reason" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" required>
<option value="">Select...</option>
<option value="Defective">Defective</option>
<option value="Wrong item">Wrong item</option>
<option value="Changed mind">Changed mind</option>
<option value="Late delivery">Late delivery</option>
<option value="Other">Other</option>
</select>
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Resolution</label>
<div class="mt-2 grid gap-2 sm:grid-cols-2">
<label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Refund" class="accent-[#E14E3A]" required /> Refund</label>
<label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Exchange" class="accent-[#E14E3A]" required /> Exchange</label>
<label class="inline-flex items-center gap-2 rounded-2xl border border-stone-200 bg-stone-50 px-3 py-2 text-sm text-stone-700"><input type="radio" name="resolution" value="Store credit" class="accent-[#E14E3A]" required /> Store credit</label>
</div>
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Details</label>
<textarea name="description" rows="4" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12 resize-none" placeholder="Describe the issue..." required></textarea>
</div>
<div>
<label class="mb-1.5 block text-sm font-medium text-stone-700">Photo</label>
<input type="file" name="photo" class="w-full rounded-2xl border border-stone-300 bg-stone-50 px-4 py-3 text-sm text-stone-900 outline-none transition focus:border-[#E14E3A] focus:ring-4 focus:ring-[#E14E3A]/12" required />
</div>
</div>
<!-- Honeypot (spam protection) -->
<div style="display:none">
<input type="text" name="_gotcha" style="display:none" />
</div>
<button type="submit" class="mt-6 w-full rounded-2xl bg-[#E14E3A] py-3 text-sm font-semibold text-white transition hover:bg-[#c9432f]">
Submit
</button>
</form>

What is a Product Return/Refund?

A return/refund form for online stores. Customers provide order details, reason, and preferred resolution.

Frequently Asked Questions

Common questions about ecommerce form templates.

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